PRIVACY POLICY

Last Updated: September 3, 2026

1. General Provisions

This Privacy Policy describes the procedures for collecting, using, and protecting the personal data of users of the relocate-croatia.com website (hereinafter referred to as the "Site").

The owner and person responsible for processing personal data is Kateryna Smitiukh (hereinafter referred to as the "Owner").

By using the feedback form on the Site and submitting their personal data, the user confirms that they have read this Privacy Policy.

2. What Personal Data is Collected

When using the feedback form, the Site may collect the following data:

• name;
• phone number;
• message content;
• technical data that may be automatically transmitted when using the Site, including IP address and technical information about the browser and device, if such data is processed by the services used.

The Site does not request special categories of personal data through the form, such as information about health, political views, religion, etc.

3. Purpose of Processing Personal Data

Personal data is used exclusively for:

• processing user requests;
• contacting the user via the provided phone number;
• providing requested information;
• consulting on services;
• further communication with the user regarding their request.

Personal data is not used for automated decision-making or profiling.

4. Data Transfer

After submitting the form, the data entered by the user is transferred to the Owner to process the request.

Telegram Bot API / Telegram is used to receive notifications and process requests. Therefore, the data entered by the user into the form may be transmitted and processed using Telegram services.

The Owner takes reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention Period

Personal data is retained for the period necessary for the purposes for which it was collected, as well as for the period required to fulfill legal obligations or protect the legitimate interests of the Owner.

Due to the specifics of processing requests, certain data may be retained in the systems and communication tools used for an extended period, unless its deletion is required by law or a relevant user request.

The user has the right to contact the Owner with a request to delete their personal data if there are no legal grounds for its further retention.

6. User Rights

In accordance with applicable data protection laws, the user has the right to:

• receive information about which of their personal data is being processed;
• request access to their personal data;
• request correction of inaccurate or incomplete data;
• request deletion of personal data provided there are legal grounds;
• request restriction of processing of their personal data;
• object to certain types of processing;
• withdraw consent to data processing if processing is based on consent;
• file a complaint with the competent data protection authority.

To exercise their rights, the user can contact the Owner using the contact details provided on the Site.

7. Personal Data Protection

The Owner takes reasonable technical and organizational measures to ensure the security of personal data.

However, no method of transmission or storage of information over the Internet can guarantee absolute data security.

8. Third-Party Services

Third-party services, including Telegram, may be used for the operation of the Site and processing requests.

The processing of personal data by such services may be carried out in accordance with their own rules and privacy policies.

If personal data is transferred outside the European Economic Area, such transfer is carried out in accordance with applicable data protection requirements.

9. Changes to the Privacy Policy

The Owner reserves the right to change this Privacy Policy.

The current version of the Policy is always published on this page.